Position Overview

The Vendor Services Coordinator manages the third-party vendor segment of the business.  This possible remote position, handles all aspects of the contractual relationships with those suppliers and the services they provide the organization.



·       Lead the contractual process with new and existing vendors including all negotiations involving terms & conditions and pricing

·       Manage the Vendor Qualification/Certification program

·       Create and maintain an approved vendor list

·       Ensure that all vendor information on file is current and up to date

·       Develop and expand vendor contacts and relationships through research, networking, and referrals

·       Negotiate vendor agreements, establish clear company expectations, and provide training to familiarize new vendors with company business processes and systems, as necessary

·       Interact with vendors on a daily and/or weekly basis to ensure adequate communication regarding goal setting, performance review, audit follow ups, compliance with policies, guidelines and responsibilities are clear and provide technical support, when needed

·       Client workload assignment and distribution to vendor base

·       Ensure Vendors are following proper policies, regulations and guidelines and are in compliance with client, FCRA, and Securitec Screening Solutions standards, policies, and procedures.

·       Manage vendor productivity, monitor workload, and measurement of metrics to ensure that quality standards and revenue goals are consistently achieved and processes are followed

·       Develop and maintain a strong relationship with all internal and external stakeholders

·       Communicate all potential impact issues to Senior Management as appropriate with a goal of timely and effective resolution of vendor issues

·       Proactive investigation into any variation of expected performance levels and resolution determinations

·       Solution identification and implementation for objectives, issues and initiatives

·       Client workload assignment and distribution to vendor base

·       Maintains a focused continuous improvement culture by identifying and executing strategies and priorities to enable the vendor group to deliver value and enhance overall operational effectiveness

·       Strong analytical ability with problem solving skills

·       Responsible for maintaining a high level of professionalism with vendors, clients and staff while working to establish a positive rapport with all

·       As interface between vendors and SSS, keep vendors informed on any business developments and/or changes in the marketplace that might affect demand volume for services

·       Work with the management team to stay abreast of any product or policy changes

·       Impact the company’s bottom line by continually exceeding performance expectations


Required Skills & Experience

·       Extensive knowledge of and experience with vendor relationship building, contract management, budget control, performance metrics analysis, purchasing/demand forecasting best practices in the background screening industry

·       At least five years of experience conducting court record research using publicly available sources and internal software platforms

·       Bachelor’s degree from an accredited institution or relevant vendor management experience may be equivalent in lieu of a degree

·       Experience in the selection, training, development and motivation of a large vendor base

·       Outstanding communication and organizational skills with a strong attention to detail

·       Proven research, analytical, problem solving and issue resolution skills

·       Demonstrated leadership and management best practice techniques

·       Proven success in managing complex vendor relationships, and effective negotiation skills, using a variety of techniques/strategies

·       The ability to handle multiple assignments and prioritize work load

·       Experienced in the analysis of customer and vendor feedback, identification of bottlenecks, and providing process improvements based on results

·       Professional business oriented communication and interpersonal skills

·       Strong human relations and leadership skills

·       Strong computer and internet application navigation skills

·       Proficient with MS Office tools (Word, Excel, PowerPoint)

·       Strong attention to detail and accuracy of the work conducted


Expectations & Deliverables


·       Position could be located at corporate headquarters in Roanoke, Virginia or could be remote from the selected applicant’s home base

·       Occasional travel to corporate if remote based and occasional travel to meet with vendors at their locations

·       Competitive salary depending upon experience/background/work history within the background screening industry

·       Opportunity for advancement

·       Generous Benefit package available after sixty days of employment including health, dental, vision, group life, short term disability and a company matched 401K plan 

Securitec Screening Solutions, Inc.

3800 Electric Rd.

Suite 300

Roanoke, VA 24018

+1 (540) 725-1571

© 2020 Securitec Screening Solutions, Inc.