RESEARCH MANAGER

Position Overview

The Research Manager is responsible for leading, managing and measuring the functions of the research department and its staff. The driver of continuous improvement efforts, the Research Manager will identify and implement measures enabling the organization to continually exceed volume requirements, while also enhancing the quality and delivery of service, which is essential to the continued success & future growth of the business. The selected individual will possess industry experience, a technical background, an innovative makeup, customer focused, goal driven mentality and the ability to lead, coach, develop a department and its employees in the utilization of skills, processes and tools for the achievement of organizational objectives and measurables.

 

Responsibilities 

·       Supervision of a department conducting court record research using publicly available sources and internal software platforms

·       Responsible for all in house on-line, court-house, and phone research activities to collect public data for contracted clients

·       Review and approval of all departmental data entry, typing, proof-reading, editing and document quality control review based on organizational and client requirements

·       Creation of and the communication & delivery of new or revised work instructions or processes & procedures when required

·       Delegation and distribution of work load to specific research teams insuring maximum efficiency and providing technical instruction and expertise when warranted

·       Guarantee of adherence to Fair Credit Reporting Act requirements and/or additional client specified guidelines

·       Meet or exceed productivity targets and quality goals on a daily, weekly, monthly, annual basis

·       Expert knowledge and familiarity of all individual state and reporting guidelines

·       Supervision of the maintenance and the continual update of the Research Manual, providing on-time, accurate reference material for all departmental staff members

·       Effective execution of organizational initiatives when assigned and expected regular ideas introductions for departmental operational improvement to senior management

·       Assistance in the hiring process for the staffing of the department

·       Direct the training and development initiatives for the department

·       Enforcement of the guidelines of the accreditation protocol for all new hires

·       Participant in coaching, counseling, monitoring and disciplining of research department staff

·       Development of necessary process standards to successfully capture, track, monitor and report errors for continual quality enhancement purposes

·       Proactively tracking, measuring and analyzing error information for operation results, trend review and for the identification & implementation of improvement techniques/initiatives driving toward the goal of operational excellence

·       Initiation of problem solving techniques and following up to insure the corrective action is in place

·       Promote continuous activities within the teams and the department

·       Other duties to be assigned in support of business needs

 

Required Skills & Experience

·       Knowledge of the criminal justice system and the stages of the criminal adjudication process

·       Complete comprehension of Fair Credit Reporting Act guidelines

·       Equal Employment Opportunity Commission regulations familiarity

·       Command of varying state and federal employment laws pertaining to industry standards  

·       Seven to ten years of supervisory work experience conducting criminal background research and investigations

·       Mastery of time management and workforce utilization skills

·       Demonstrated focus on intelligent, intuitive, dynamic customer service and support

·       Performance metric creation, utilization and monitorization experience

·       Professional business oriented communication tools, tailored for all organizational levels and internal and external customers

·       Strong database retrieval, application navigation and platform operational skills

·       Proof reading, data entry, typing, and phone interviewing abilities

·       Strong attention to detail, accuracy of the work conducted and customer 7 company guidelines

·       Positive demeanor with multi-tasking prowess enabling achievement of goals, meeting of deadlines and accomplishing departmental and organizational objectives

·       Bachelor’s Degree or combination of an Associate’s Degree and relevant work experience will be viewed as equivalent

 

Expectations & Deliverables

 

·       Position located at corporate headquarters in a state of the art 20,000 square foot operations center in beautiful Roanoke, Virginia with excellent schools, vibrant downtown, plethora of outdoor recreational activities, cultural arts and overall excellent standard of living

·       Competitive salary depending upon experience/background/work history within the background screening industry

·       Possible opportunity for further advancement

·       Generous Benefit package available including health, dental, vision, group life, short term disability and a company matched 401K plan 

Securitec Screening Solutions, Inc.

3800 Electric Rd.

Suite 300

Roanoke, VA 24018

+1 (540) 725-1571

© 2019 Securitec Screening Solutions, Inc.